You may think that it’s something as simple as delivering projects that are of high quality, but there’s more to it. In fact, there are various roles that play into what makes quality management. There are also many steps that you can take to achieve such high caliber, such as knowing what it is that you’re trying to accomplish and how it will define your projects. The following article from itToolkitMagazine discusses Quality with respect to management principles and processes.

At Optimum Process Solutions we help you understand the value of Quality Management and consider the True Cost of:

  • Rework
  • Wasted material
  • Inefficient labour assignments
  • The reduction in customer confidence
  • and the Deterioration in brand value.

Quality management is not an entirely independent project process. In fact, quality management has close tie-ins to many other project processes, to the point where quality management is often indistinguishable from its partner processes, including:

  • Requirements Planning: To form the basis of quality expectations and specifications.
  • Risk Management: To evaluate the likelihood and impact of quality related failures.
  • Change Management: To maintain quality expectations by limiting unwarranted changes to deliverables and scope.
  • Issues Management: To identify potential quality defects as soon as they arise to enable resolution early on in the project lifecycle.
  • Status Reporting: To ensure that the project manager is advised of potential quality defects and problems as soon as they arise.
  • Project Performance Evaluation: To evaluate “quality management” effectiveness, and to improve future practices.

In order to achieve expected results, quality requirements and expectations must be clearly stated and defined.

However, definitions are only a beginning. Once a project is underway, quality must be continually managed and assessed to ensure that these requirements and expectations are fully realized. Quality control takes place at various points in the project cycle, through a number of validation and verification activities and techniques, including manual reviews, automated reviews, prototypes, pilot programs, lessons learned reviews and third party quality audits.

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Wondering if the time is right for Quality Management?

Contact Martin Rybiak P.Eng., Edmonton Certified Management Consultant, for a free consultation.

Phone: (780) 405-9417